FAQ
Need information? Find answers to your most frequently asked questions here. Our team is available to assist you with any other inquiries.
Why choose Siaamconcept?
- Quality personalized jewelry
- Custom manufacturing
- Ideal and unique gift
- Stainless steel
- Free delivery from €50
How do I personalize my necklace?
When ordering, simply enter your desired name or word in the provided area. Each piece of jewelry is carefully custom-made in our workshop.
What materials do you use?
Our necklaces are made of stainless steel, for a piece of jewelry that will accompany you every day.
What are the manufacturing and delivery times?
Please allow 2 to 5 business days for your custom jewelry to be created, then 4 to 9 business days for delivery. You will receive an email with the tracking number as soon as it is shipped.
Can I change or cancel my order?
Unfortunately, we cannot modify or cancel a custom order after validation, as it is put into custom production immediately. Please check your customization carefully before confirming your order.
Do you offer returns?
Due to the personalized nature of our creations, we cannot accept returns unless they are defective or caused by our error. In this case, please contact us and we will work together to find the best solution.
How do I care for my jewelry?
To preserve its shine, avoid prolonged contact with water, perfumes, or chemicals. Clean it gently with a soft cloth and store it away from moisture.
SiaamConcept is committed to offering you unique jewelry, made with care and passion.